Frequently
Asked Questions

General FAQ’s

  • What is the easiest way to book?

    The easiest way to book is through online scheduling. You can view real-time availability and reserve your session at your convenience. Go to “Schedule” and click “Book Now” button. If you prefer, you’re always welcome to reach out directly.

  • Are there alternative booking methods?

    Yes. If online booking doesn’t work for you, you may call, text, or email to schedule. I’m happy to help you find a time that fits your needs.

  • What should I expect at my appointment?

    Each session begins with a brief check-in to discuss how you’re feeling and your goals for that visit. Sessions are customized and may include therapeutic massage, Craniosacral Therapy, myofascial work, or integrated techniques, depending on your needs.

  • What is your cancellation or no-show policy?

    A minimum of 24 hours notice is required to cancel or reschedule. Late cancellations or missed appointments will be charged the full session fee.

  • What happens if I arrive late?

    I ask all clients to arrive about 5-10 minutes prior to their massage appointment and to take a seat in the waiting area until I come out to get you. If you arrive late, your session will still end at the originally scheduled time to respect the next client. The full session fee will apply.

  • What forms of payment are accepted?

    Cash, Venmo, and major credit or debit cards are all accepted. A 3% discount is available for cash payments.

    Payment is due at the time of service.

  • Do you offer gift certificates?

    Yes! Pre-set gift certificates are available for purchase online. If you’d prefer a custom amount or would like help choosing an option, feel free to contact me directly and I’ll be happy to set that up for you.

  • Is tipping acceptable?

    Tipping is never expected, but it is always appreciated if you feel the care you received was valuable. Your trust and commitment to your healing is what matters most to me.

  • Is it okay to talk during the session?

    Yes. Some clients enjoy quiet relaxation, while others prefer conversation — both are completely welcome. The session is your space, and you’re always encouraged to share feedback or ask questions as needed.

  • Where should I park?

    Refuge Massage & Wellness is located inside
    Lux Family Chiropractic
    4455 White Bear Parkway, Suite 500 (Door 9)
    White Bear Lake, MN 55110

    When turning onto White Bear Parkway from Hwy 96, you’ll pass OSI Physical Therapy and go around a curve. On your right, you’ll see signs for “Smart Carte” and “4455 Suite” — turn right there.

    Park to your left and enter through Door #9.

  • Where do I enter the building?

    Once you park, you can enter through Door #9.

    When inside the first door, please remove your shoes and enter the second door into the Lux Family Chiropractic waiting room. You’re welcome to wait there and I’ll be with you shortly.

  • What if I fall asleep during my session?

    Falling asleep is completely normal and often a sign that your nervous system is settling into a deeper state of relaxation. Your body will still receive the full benefit of the work.

Membership FAQ’s

  • How do memberships work?

    Memberships provide a set number of sessions per month at preferred member pricing. Memberships bill automatically on the 1st of each month.

  • Do sessions roll over?

    Yes, sessions may roll over for up to 3 months, with a maximum of 2 banked sessions at a time.

  • Can I pause my membership?

    Yes. One pause per year is allowed for up to one month. No sessions accrue during a pause month.

  • What if I need to cancel my membership?

    A 30-day written notice is required to cancel. If less than 30 days notice is given, the next billing cycle will process as scheduled.

  • Can I change tiers?

    Yes! Tier changes require 30 days notice and are based on availability.

  • What happens if I late-cancel as a member?

    The standard 24-hour cancellation policy applies. Late cancellations result in forfeiture of that session.

  • Is there a long-term contract?

    There is no long-term contract. Memberships operate month-to-month with a 30-day notice policy for changes or cancellation.

Support your body in releasing stress, easing pain, and restoring balance. 

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